App Offline (Sunsynk System) - How to reconnect

App Offline (Sunsynk System) - How to reconnect

Method/Option 1:
1. Stand next to the dongle on your system
2. Go to your WiFi list. There you will find a WiFi called AP or EAP (with a few numbers) and connect to it with the password 12345678
3. Once you have connected to the logger, go to your internet browser and type the following address: 10.10.10.1
4. This will take you to a page where you can connect your WiFi. You can just scroll down to the bottom of the page and click on the scan button. Your WiFi should pop up and then you can connect the logger to that WiFi with your password.

Method/Option 2:
Step 1 - Click "Me" on the bottom right corner while in the Sunsynk app.




Step 2 - Select "Tools" 




Step 3 - Select "Wifi Configuration" 




Step 4 - Select "Scan QR Code"
This will open your camera on your mobile device. Now scan the QR code on your Sunsynk Logger and follow the prompts to reconnect.

​


. 


    • Related Articles

    • App Offline (Deye System) - How to reconnect

      If your app is currently reading as offline, you may need to reconnect your WiFi. Below are the steps relating to the Deye inverter and Solarman app. Also attached is a video with the below steps. Step 1: Select "Device" Step 2: Step 3: Select ...

    • How to reset your batteries

      You can only reset your battery/ies when you have grid power available (ie when you are not on loadshedding). First you will need to bypass your system to Eskom so your house won't lose power. Then locate the reset hole on the battery (as per the ...

    • Where does my inverter data go? (Loggers and the cloud)

      Where does my inverter data go? It can be useful to understand how data gets from your inverter to the outside world. Let's take a look at the steps involved: First, a measurement is made by the inverter, and this data is sent to the logger to be ...

    • My system is beeping

      The alarm beeper will go on when battery State Of Charge (%) is low. Please manage your household load until grid power is restored to charge up the battery. To turn off the alarm, please follow the steps below. Step 1: Select the Cog icon on the ...

    • No power during loadshedding

      If battery state of charge is above 30% and Inverter LED showing normal Ensure all breakers in your main distribution board are upright while also tripping the earth leakage and turning it back on again. Then you need to ensure all breakers in your ...